Terms and Conditions

• You may book appointments with us in person, by telephone, by email or our online booking system.
• Advanced bookings may be refused to clients who have missed appointments without giving at least 48 hours notice.

• We reserve the right to request a deposit in order to secure an appointment. Any changes to the appointment must be made in accordance to the cancellation policy.

• Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied.
• Please arrive 15 minutes prior to treatment if it is your first appointment at the Spa. We require this time for you to complete a personal consultation card, this document is kept securely and in line with our Privacy Policy.

• We will refuse treatment to customers who behave in an ill-mannered, aggressive or hostile way towards any member of staff.

• Cancellations require 48 hours notice, otherwise prepaid deposits will be lost or up to 50% of the total treatment price will be charged, if we are unable to re-sell the reserved treatment time. Appointments missed will be charged at full price.
• All payments are strictly non refundable. To reschedule, please contact us at least 5 days in advance.

• Our therapists are not obliged to treat you if they deem treatment is not appropriate for any reason.
• Some treatments require a patch test for those clients who have never had the treatment with ourselves.
• We reserve the right the refuse to treat if a patch test has not be performed by ourselves.
• Prior to any treatment, we will assess your suitability for treatment and whether treatment is likely to be successful. If deemed unsuitable we will inform you as to the reasons why, if you have already paid in full we will will refund the paid amount.
• In some cases we can recommend an alternative method of treatment. If the alternative method treatment is less in price than the original purchase we will refund the difference.

• Treatment time stated may include consultation and dressing time.

• Each clients anatomy is different, therefore results are not guaranteed as many factors can influence treatment.

• All courses must be paid for in full at the time of booking and completed within 12 months and are non-refundable. Missed appointments may result in treatments deducted from your course.
• Have a validity of 12 months from date of purchase, unless otherwise stated.
• Any offer cannot be used in conjunction with any other offer, discount or promotion. Combined service packages are considered an offer as the price of the service is reduced to give the package price.

• Retail products must be paid for in full at time of purchase or ordering.

• Gift vouchers can be of any value when purchased at the Spa. There is a minimum limit of £20 and a maximum of £500 when purchased online.
• Gift vouchers are valid for 12 months from the date of purchase.
• Gift vouchers may be used for services performed by The Lumi Spa employees and product purchases at The Lumi Spa.
• Gift vouchers are non-refundable.
• Gift vouchers cannot be redeemed for cash, sold or transferred.
• Your gift card number must be quoted at the time of booking and the gift card handed to the receptionist at the start of your treatment.
• You are not under obligation to use the full value of your vouchers during one session.
• Late cancellation and “failure to show” terms as laid in The Lumi Spa booking policy also apply to gift cards – which will be made void at the Spa should you fail to give the required notice. Please check required notice periods based on the value of the booked treatment(s).
• Any offer cannot be used in conjunction with any other offer, discount or promotion. Combined service packages are considered an offer as the price of the service is reduced to give the package price.

Our expert team will be delighted to assist you if you need advice.

• We reserve the right to alter prices without prior notice.

• The following payment methods are welcome:
  • Most credit and debit Cards
  • American Express
  • Cash
  • Bank Transfer
  • Apple Pay
  • Google Pay

  All prices include value added tax at a current rate.

  All deposits are non-refundable.

• It is illegal to smoke anywhere in the Spa.

• Please inform your therapist or Spa reception of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.

• In the interest of comfort of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the Spa.

• Regrettably there is a no pet policy, due to allergies and in Spa sanitisation.
• Due to the nature of the products and equipment used, pets CANNOT be present during ANY treatments.

• Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.

• At our discretion, we can offer a full refund on retail products if they are unused, in their original packaging, in a fully saleable condition and are accompanied by proof of purchase, presented within 14 days of purchase.
• We do not offer a refund for treatments unless we acknowledge that the service received was below the professional standard we strive to achieve.
• Gift Vouchers are non-refundable other than within the 14 day cancellation period if you have not started using this Gift Voucher.

• If you have a complaint about the service you have received at The Lumi Spa please speak to our Spa team leader or receptionist.
• If the Spa team leader or receptionist is unable to resolve your complaint at the time, you may put your complaint in writing to the managers of Lumi Spa Limited for further consideration.
• Our team is doing their best to process all the claim as soon as possible. However, if more than 14 days passed since your last email, we advise you to check the Spam folder of your mailbox or reply using the initial email thread with our Customer Relations Team to support our team to identify your already opened claim faster. Thank you for your understanding!

This page (together with the documents referred to on it) tells you the terms and conditions (the “Terms and Conditions”) on which you may make use of thelumispa.co.uk website (the ” Lumi Spa site” or the “Site”) whether as a guest or a registered user. Please read these Terms and Conditions carefully before you start to use the Site.

By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by the Terms and Conditions.

The Lumi Spa reserves the right to and may change these terms at any time and will post such changes online. Please review these terms regularly to ensure you are aware of any changes as your continued use of thelumispa.co.uk after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

Please review our Privacy Policy, which forms a part of these Terms and Conditions and governs your visit to the Site, so that you may understand our privacy practices.

This contract shall be concluded in English.

thelumispa.co.uk takes every care possible to ensure that product and treatment descriptions, imagery, awards, associated clinical trials and all other information is correct at time of publication on the site. However, though every effort is made to ensure such accuracy, The Lumi Spa does not accept responsibility for errors in content. The site will be kept as up-to-date as possible at all times however if product, treatment, location, results updates have been made since last update on thelumispa.co.uk some variations may occur in, although not limited to size, price, description, product results, design, packaging and availability.

The Lumi Spa will do its best to ensure that the website is available and functions correctly at all times, but we make no warranties as to the availability or accessibility of the website, and we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we and other members of our group of companies expressly exclude:

• all conditions, warranties and other terms which might otherwise by implied by statute, common law or the law of equity;
• any liability for direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
• loss of income or revenue;
• loss of business;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of goodwill;
• wasted management or office time; and for any other loss or damage of any kind, howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

You guarantee that the personal information which you provide when you register on thelumispa.co.uk and its associated shopping sites is true, accurate and current in all respects. See our Privacy Policy regarding the treatment of your personal information.

When registering on thelumispa.co.uk you accept and agree that your personal data provided during registration will be sent to our UK database owned by Lumi Spa Limited. If you do not agree to your data being held in the UK please do not register with us. Once you shop and purchase online at thelumispa.co.uk, you agree to abide by our terms and conditions and privacy policy. Else thelumispa.co.uk may also contact you through email communication unless you opt out accordingly which you may do at any time by clicking ‘unsubscribe’ on your most recent email or by emailing info@thelumispa.co.uk or calling +44 (0) 204 610 0959

You are responsible for maintaining the confidentiality of your account and password and taking all reasonable measures to prevent unauthorised access to your account. You accept responsibility for all activities within your account or activities that affect your password. You must contact us immediately if you believe that your password has become known to somebody else, or may be used in any way that is has not be authorised by you. If you forget your password we will reset it upon your request and send it to the email address you specified when you registered, simply contact info@thelumispa.co.uk

If your personal information changes or you would like to cancel your account then please notify us by contacting us.

The Lumi Spa and its partners and shopping sites provide access to the site on a temporary basis and reserve the right to withdraw or amend the service we provide on our site without notice and/or terminate accounts without prior notice.

thelumispa.co.uk and its entire content belong to Lumi Spa Limited and its affiliates where applicable. including copyright in all of the text, logos, icons, images, graphics, video and audio clips, animations and software yet is not limited to these descriptions should other property appear on the site.

You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach your right to use our site will immediately cease.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or any website linked to it.

Whilst accessing this site, you are agreeing to the Terms and Conditions on the Site. If you act negligently in any of the responsibilities specified in these Terms and Conditions (including our Privacy Policy), you shall be liable for all the losses and damages that this may cause to The Lumi Spa and our partners. You acknowledge and agree that these Terms and Conditions, (including our Privacy Policy) constitute the complete and exclusive agreement between us concerning your use of thelumispa.co.uk.

If you have any questions regarding these Terms and Conditions, please contact us:

E: info@thelumispa.co.uk
T: +44 (0) 204 610 0959